FAQ
⭐️ SHIPPING & ORDERS
Q: New drop! Just placed my order! Where is it?
A: Our estimated time for processing, shipping, and delivery is typically between 1-2 weeks, with some deliveries taking up to 3 weeks. We want to be transparent with you that we often deal with a high volume of orders when a new product drop is launched, which can cause delays. As a small business, our team consists of only two people who work hard to fulfill all orders with care and attention to detail.
Q: I'm missing half of my order, where is the rest?
A: orders containing different types of products like art prints, calendars and stickers will be sent on different packages, as of November 9 2020, All Art Prints and calendar orders will be fulfilled and processed by our outsource specialist printing house while the stickers will be managed in house and well as any Art book releases.
Q: I have an issue with my order, what can I do?
A: Please contact us directly through the shop website or email to [email protected]
Q: Wrong Address?
A: Please contact us as soon as possible to update your address. There is a 24-hour window to make changes to the address before the order goes into production. Once it goes into production, there is little we can do. Any additional cost for redelivery must be covered by the customer.
Q: Combining orders?
A: it is possible to combine different orders to be sent together, however there will be no shipping refunds on domestic orders (US) as this takes time away from our team searching and combining orders, International orders can be combined and shipping can be refunded.
⭐️ COMMISSIONS
Q: Is RAM available for commissions?
A: Currently RAM is unavailable for private commissions as he is quite busy with other projects.
Q: Is there a waitlist I can put my name on for when RAM begins to take commission requests again?
A: Not yet. Summer 2025 might open a waitlist.
⭐️ ARTIST RELATED
Q: What tools does RAM use to create his work?
A: Software: Procreate, Photoshop, Clip Studio Paint.
Hardware: Huion Drawing Tablet 27", Ipad Pro 12” Traditional: Paper and Pencil lol.
Q: What are RAM’s artistic influences?
A:The influences are ever changing, it’s a way for me to find drive and experiment with style and techniques. Artists like Hirohiko Araki, Ryan Ottley, Genndy Tartakovsky, and Sushio are among those always inspiring my artwork but they are always changing!
⭐️ PERMISSION
PROFILE PICTURES, AVATARS AND ICONS
You can use my art for your profile picture, avatar, or icon, but only if there is some way to clearly credit my work. Please credit the image with “Art by RAM – www.ramoft.com” or Social media handles in the description. If there is no way to credit me for the image, please refrain from using it as your profile picture. REFERENCE Using my artwork as a reference for your own is not a problem. This applies to referencing specific parts of my art as well as ‘style borrowing’ or trying out elements of my digital painting approach. All I ask is for you to link to the image you used as a reference and provide proper credit by linking back to my social media accounts or website. PERSONAL USE Using my image as your phone wallpaper, printing out a small version for yourself, or any other small-scale personal use is perfectly fine. Please just don’t sell my art or claim it as your own!
⚡️ GOT MORE QUESTIONS?
If you have any questions about me or my artwork which are not answered in this FAQ, please do not hesitate to ask. You can do so by filling in the contact form or by sending an e-mail to [email protected] However, I will not answer questions that have already been answered in this FAQ, so please be sure to read through this page before typing your question! Thank you so much for reading!
© RAMOFT 2025